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2010-03-10 - Department Manager - Chicago, IL

Job Type: Legal

Job Status: Closed

Job Description:Mid-West firm is looking for a Legal Department Manager with a ‘hands on’ management style. This ideal candidate knows how to direct, motivate, and communicate with subordinates. The Legal Department Manager must adopt and view the firm’s vision of success as his/her own, and act on the vision accordingly. This individual must be ready and willing to make a difference by setting challenging goals for his/her department and ensuring that those goals are achieved. An attitude of pride, accountability, and ownership is essential. This individual reports directly to the Director of Operations.

Essential Functions:

Assesses existing process flows and redesigns processes to meet firm objectives

Identifies performance metrics, establishes benchmarks and manages implementation

Possesses strong problem solving skills; seeks solutions to resolve issues and challenges

Anticipates and meets client needs in a timely manner

Makes practical and routine decisions daily

Exchanges information in a timely manner

Listens, understands, and uses confidential information with discretion

Manages three supervisors and staff of 35-40

Experienced with managing staff and production in remote locations

Potential Regional Office responsibility

Identifies upcoming staffing needs and prepares for those needs

Communicates efficiently with upper management as well as subordinates through oral and written communications

Acts as a lead in implementing change

Knows what each position that he/she oversees entails

Possesses an in-depth knowledge of the court system and suit process

Effectively manages a high volume of accounts in WIPS, court calls, etc.

Performs other duties as assigned

Skills/Requirements:Qualifications:

BA/BS from an accredited university

5+ years office/legal experience

Extensive managerial experience

Must pass a cognitive skill test administered at the time of the interview

Must pass FDCPA class and all relevant state laws, rules and regulations

Knowledge of MS Office (knowledge of CUBS collection program a plus)

Meets standard fidelity bonding requirements

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