Intake Specialist - 100% Remote - West Coast - CA, OR, WA, AZ
Job Type: Temp-to-perm (60-90 days, convert to perm if successful).
Job Title: Intake Specialist
Location: 100% Remote - must live in PST time zone
Days: Mon thru Fri
Shift: 4p to 12a PST
Multiple Openings: two (2)
** Looking for recent grads looking to get experience in the legal field... candidates must be able to live in the PST time zone... shift work will be 4p to 12a PST.
Growth & Leadership Path... there is an opportunity to move into leadership roles, such as an Intake Team Lead (6-8 months) or Legal Assistant/Paralegal (typically within 1–3 years).
Overview:
Are you passionate about helping others and providing exceptional service? A leading law firm in mass tort and class-action litigation, is seeking dedicated Intake Center Agents to join our team.
As an Intake Center Agent, you’ll be the first point of contact for potential clients, delivering a welcoming and supportive experience. This role offers growth opportunities to advance into leadership positions or explore new roles within the firm. If you’re detail-oriented, compassionate, and thrive in a fast-paced environment, we’d love to hear from you.
Client Interaction:
Answer inbound calls and address client inquiries with empathy and professionalism.
Make outbound calls to follow up on potential client leads, ensuring prompt and accurate responses.
Prioritize inbound calls and new intakes, adhering to protocols for timely and effective service.
Information Gathering & Documentation:
Collect detailed information from clients, following specific intake guidelines.
Accurately document call details, including client needs and relevant information, in the system.
Ensure thorough and precise data entry to support the legal intake process.
Support & Service Quality:
Provide clients with a positive and informative experience, addressing any questions or concerns.
Communicate important information about our services and assist clients in understanding the process.
Respond to client feedback and requests with a commitment to maintaining high satisfaction levels.
Adherence to Protocols:
Follow all call scripts and protocols for consistency and quality.
Work with the leadership team to improve call handling techniques and continuously enhance service.
Qualifications:
Associate or bachelor’s degree preferred, High school diploma or equivalent required
College grads preferred; strong communicators adept in sensitive situations.
Go-getter, growth-oriented, ambitious, with leadership potential.
Interest in the legal field is a plus
Call center or customer service experience is preferred but not mandatory.
Reliable transportation
Strong verbal communication and active listening skills.
Ability to work in a fast-paced, high-volume environment.
Basic knowledge of legal terminology is a plus, but not required.
Excellent organizational skills and attention to detail.
Ability to handle sensitive and confidential information with discretion.
Proficiency in Microsoft Office and case management software (Salesforce) preferred.
DETAILS AT A GLANCE
JOB TITLE: Intake Center Agent
TIME COMMITMENT: Varies: Monday thru Friday - Friday thru Tuesday (off Wed/Thurs) - Sat thru Wed (off Thurs/Fri)
HOURS: 4p-12a PST
JOB TYPE: Temporary to Permanent - 60 to 90 days as a contractor
LOCATION: West Coast - PST Time Zone (100% remote)
ASSOCIATED LOCATION: n/a
SALARY: $20/hour
START DATE: ASAP
APPLICATION DEADLINE: N/A
BNA RECRUITER: Thomas S. Taubes
HOW TO APPLY: Click on the apply button, fill out the form and upload your resume.
Please make sure to reference the job title and the BNA Recruiter Name.
This role is a TEMPORARY TO PERMANENT position through BNA. You would be employed and paid by our company and working directly with the client.