Customer Service Rep - Indianapolis, IN


Job Title: Customer Service

Type: Contract Assignment

Duration: 6 months to start, could extend and could go perm

Location: Indianapolis IN

Max Bill/Salary: $16.00

This is a contract assignment that has a 6 month duration; the duration could extend and if your performance is strong, the role could go perm.

This is a call center environment; hours of operation are 8a to 9p and there are different shifts that you can work.

Location - Indianapolis, onsite to start, hybrid 6 weeks into the project

Job Description

This role is supports Health plans and clients, strong critical thinkers and problem solvers needed. Healthcare/Hospital Customer Service would be a plus

General responsibilities include

  • Provide excellent customer service and one call issue resolution

  • Handle incoming phone calls and assigned email requests along with escalated items

  • Assist participants with registration and log in issues

  • Assist participants with navigation on the website for their specific program

  • Assist participants with overall questions concerning the applications available to them on the private portal

  • Work with Account Management on escalated issues of a non-routine nature

  • Assist members complete the Health Survey over the phone

  • Perform other, varied job-related duties as assigned

Required Skills

  • 1-3 years of experience in a technical call center environment or transferable skills

  • High School Diploma or GED

  • Demonstrated customer service and issue resolution skills

  • Strong detail orientation and listening skills

  • Proficiency in the utilization of computer software applications, including MS Word and MS Excel

  • Effectively communicate both verbally and in writing

  • Pleasant telephone voice, tone and manner

  • Willingness to work a flexible schedule and overtime when needed

  • Successful completion of a background check and drug screen is required

DETAILS AT A GLANCE

JOB TITLE: Customer Service Rep

TIME COMMITMENT: 40 hours per week

HOURS: M-F, 8a to 9p - various shifts available

JOB TYPE: 6 month contract assignment, this role could extend or could go perm

LOCATION: Onsite to start, hybrid 6 weeks into the project

ASSOCIATED LOCATION: Indianapolis IN

SALARY: $16.00 per hour

START DATE: 9/23/24

APPLICATION DEADLINE: 9/13/24

BNA RECRUITER: Thomas S. Taubes


HOW TO APPLY: Click on the apply button, fill out the form and upload your resume.

Please make sure to reference the job title and the BNA Recruiter Name.

This role is a TEMPORARY position through BNA. You would be employed and paid by our company and working directly with our client.


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