Customer Service Rep - Indianapolis, IN
Job Title: Customer Service
Type: Contract Assignment
Duration: 6 months to start, could extend and could go perm
Location: Indianapolis IN
Max Bill/Salary: $16.00
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This is a contract assignment that has a 6 month duration; the duration could extend and if your performance is strong, the role could go perm.
This is a call center environment; hours of operation are 8a to 9p and there are different shifts that you can work.
Location - Indianapolis, onsite to start, hybrid 6 weeks into the project
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Job Description
This role is supports Health plans and clients, strong critical thinkers and problem solvers needed. Healthcare/Hospital Customer Service would be a plus
General responsibilities include
Provide excellent customer service and one call issue resolution
Handle incoming phone calls and assigned email requests along with escalated items
Assist participants with registration and log in issues
Assist participants with navigation on the website for their specific program
Assist participants with overall questions concerning the applications available to them on the private portal
Work with Account Management on escalated issues of a non-routine nature
Assist members complete the Health Survey over the phone
Perform other, varied job-related duties as assigned
Required Skills
1-3 years of experience in a technical call center environment or transferable skills
High School Diploma or GED
Demonstrated customer service and issue resolution skills
Strong detail orientation and listening skills
Proficiency in the utilization of computer software applications, including MS Word and MS Excel
Effectively communicate both verbally and in writing
Pleasant telephone voice, tone and manner
Willingness to work a flexible schedule and overtime when needed
Successful completion of a background check and drug screen is required
DETAILS AT A GLANCE
JOB TITLE: Customer Service Rep
TIME COMMITMENT: 40 hours per week
HOURS: M-F, 8a to 9p - various shifts available
JOB TYPE: 6 month contract assignment, this role could extend or could go perm
LOCATION: Onsite to start, hybrid 6 weeks into the project
ASSOCIATED LOCATION: Indianapolis IN
SALARY: $16.00 per hour
START DATE: ASAP
APPLICATION DEADLINE: n/a
BNA RECRUITER: Thomas S. Taubes
HOW TO APPLY: Click on the apply button, fill out the form and upload your resume.
Please make sure to reference the job title and the BNA Recruiter Name.
This role is a TEMPORARY position through BNA. You would be employed and paid by our company and working directly with our client.