Ticket and Events Administrator
Type: Contract
Start Date: 10/21/2024
End Date: 5/31/2025
Location: Remote
Schedule: 40 work hours per week (**NOTE: Must be available nights and weekends as required by event schedule**)
Pay Range: $22 to $27 per hour
Responsibilities:
Connects with leaders and/or other stakeholders in market regularly to understand client and internal priorities to build/administer event pipeline
Ensure the availability and easy of use of electronic tickets with all vendors
Run the day-to-day process end to end: Obtain notification of events and release pricing. Present pricing information and recommendation to leadership (MP in market) for ticket sales. Obtain pricing decisions/approvals from MP in market. Create and manage general ticket email box. Continuously monitor emails regarding tickets & events, and be responsive (may require evening and weekend hours).
Administer Ticket Management System (TMS):
-Manually enter all games/events into TMS, as soon as they are available, and pricing determined
-Continuously monitor activity in TMS (i.e. several times a day, during the busy season)
-When PPMD requests are made, obtain approvals, as needed
-Send approval or rejection notifications to requesting PPMDs, along with any specific communication necessary (lead POCs sharing venue/event including whether clients or targets will be there, food instructions, conduct/ethics notifications, etc.)
-Track via TMS any games/events that are unused
-Address any communications from back office accounting rejecting closed or inappropriate WBS’ codes provided and obtain correct WBS from respective PPMD by stated deadlines
-Arrange/coordinate distribution of tickets
-Collect and summarize feedback from venue users, trouble shoot as necessary, and communicate as necessary to MP
Participate in and report during regular national ticket administrator team calls
Leverage venues for marketplace activities, exposure and networking
Assess various contracts, understand terms, and project plan an approach to utilize all available benefits
Own, foster and maintain relationships with external third-party venues and vendors including but not limited to ticket administration, food & beverage administration, suite needs and requirements, and employee ticket discount programs
Explore new opportunities for ticket expansion that would benefit our PPMDs, enhance business development and be economically feasible
Customize by market and publish periodic (weekly/bi-weekly) relevant PPMD Ticket and Event communications; more as warranted
In the event of sluggish ticket consumption, proactively communicate with PPMD’s for periodic discount price offerings
Process payment of vendor invoices, ensuring accuracy, contract and firm/invoicing prepaid ticket compliance and guidelines
Analyze utilization based on ticket allocations against contract/budget
Collaboration with MP(s) to construct a scheduling strategy process, with ability to scale across multiple marketplaces
Builds relationships and awareness with PPMDs and other stakeholders within the marketplace
Balances accountability, escalation, and priorities between MP stakeholders and Office Experience Leadership
Responsible for managing event pipeline and delivering event logistics exceeding customer expectations while adhering to meeting protocols and guidelines (cost savings, risk policies, contract approvals, etc.)
Qualifications:
Bachelor’s degree
5+ years of related work experience
Comfortable interacting with leadership
Excellent communication, presentation, teaming, and collaboration skills
Customer service experience
Proficient Microsoft Office skills
Must be available nights and weekends as required by event schedule
DETAILS AT A GLANCE
JOB TITLE: Ticket and Events Administrator
TIME COMMITMENT: 40 hours per week
HOURS: Monday-Friday, 8 hours per day (NOTE: Must also be available nights and weekends as required by event schedule)
JOB TYPE: Contract
LOCATION: Remote
SALARY: $22.00 to $27.00 per hour
START DATE: 10/21/2024
END DATE: 5/31/2025
APPLICATION DEADLINE: ASAP
BNA RECRUITER: Nick Yacobi & Tom Taubes
HOW TO APPLY: Click on the apply button, fill out the form and upload your resume.
Please make sure to reference the job title and the BNA Recruiter Name.
This role is a TEMPORARY position through BNA. You would be employed and paid by our company and working directly with our client.