Desktop Support Engineer
Job Title: Desktop Support Engineer
Job Overview:
We are looking for a skilled and customer-oriented Desktop Support Engineer to join our IT team. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to end-users across the organization. You will troubleshoot hardware and software issues, manage IT resources, and ensure that all desktops, laptops, and other peripheral devices operate efficiently.
Key Responsibilities:
Technical Support: Provide prompt and effective technical support to end-users, resolving issues related to hardware, software, network, and peripheral devices.
Installation & Configuration: Install, configure, and upgrade desktops, laptops, operating systems, software, and other IT equipment to meet the organization's standards and user requirements.
Troubleshooting: Diagnose and resolve hardware and software problems, including operating system issues, network connectivity, printer malfunctions, and application errors.
User Assistance: Assist users with IT-related issues, providing guidance and training on software applications, remote access, and system navigation.
Asset Management: Maintain an inventory of IT assets, including desktops, laptops, printers, and other peripherals, ensuring proper documentation and tracking.
Security Compliance: Ensure that all systems comply with company security policies, including regular updates, patches, and antivirus installations.
Remote Support: Provide remote support to users in different locations, using remote desktop tools and troubleshooting techniques to resolve issues.
Incident Management: Log and track incidents and service requests in the IT help desk system, ensuring accurate documentation and timely resolution.
Collaboration: Work closely with other IT team members to escalate complex issues, share knowledge, and improve overall IT service delivery.
Preventive Maintenance: Perform routine maintenance tasks, such as system updates, backups, and monitoring of desktop performance, to prevent potential issues.
Documentation: Create and maintain detailed technical documentation, including installation guides, troubleshooting steps, and user manuals.
Basic Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Proven experience as a Desktop Support Engineer or in a similar role.
Strong knowledge of desktop operating systems, particularly Windows and macOS.
Experience with troubleshooting hardware issues, including desktops, laptops, printers, and peripherals.
Familiarity with common office software applications, such as Microsoft Office Suite.
Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
Excellent problem-solving skills and attention to detail.
Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Ability to work independently and manage multiple tasks effectively.
Preferred Qualifications:
Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
Experience with remote desktop tools and support software.
Knowledge of ITIL processes and practices.
Experience with Active Directory, Group Policy, and Office 365 administration.
Familiarity with imaging and deployment tools, such as SCCM or MDT.
Experience in a corporate or enterprise environment.
Working Conditions:
Full-time position with standard office hours; occasional evening or weekend work may be required.
On-site support with potential travel to other office locations if needed.
Requires physical activity, including lifting and moving of IT equipment.
This role is ideal for an IT professional with a strong technical background and a passion for providing excellent customer service. If you're ready to take on a dynamic and challenging position, we encourage you to apply.
DETAILS AT A GLANCE
JOB TITLE: Desktop Support Engineer
TIME COMMITMENT: Monday - Friday
HOURS: 40 hours per week
JOB TYPE: Full Time
LOCATION: Onsite
ASSOCIATED LOCATION: NYC
SALARY: $80K to $120K
START DATE: ASAP
APPLICATION DEADLINE: ASAP
BNA RECRUITER: Kevin Culleton Jr.
HOW TO APPLY: Click on the apply button, fill out the form and upload your resume.
Please make sure to reference the job title and the BNA Recruiter Name.
This role is a FULL TIME position sourced through BNA. You would be employed and paid by the client company but we would represent you up until the offer stage.