Project Manager
Job Description/Position Responsibilities
• Conduct the investigation, tracking, and resolution of client experience issues during the origination or servicing of a mortgage loan
• Input, update, and close all inquiries in appropriate proprietary firm systems; file and catalogue all supporting inquiry documentation
• Review/investigate allegations pertaining to Client complaints and draft necessary response communications adhering to company, legal and regulatory requirements
• Discuss as appropriate any/all updates to inquiries with Private Bankers, Financial Advisors, Operations personnel and associated partners
• Assist management in reviews of specific inquiries as needed
• Aid in developing, updating, and publicizing training on inquiry policies/procedures
• Manage inbound calls/e-mails from Clients, MS sales team, and third party vendors
• Produce and deliver monthly and ad hoc reporting to senior management
• Maintain excellent working relationships with both internal and external partners
• Complete additional assignments as directed by management
• Ensuring third-party is providing best in class customer service to Morgan Stanley clients and customers
• Reporting to Head of Client Experience Group (CEG)
Experience
• Minimum 5 years’ experience in mortgage originations/operations
• Direct verbal and oral communication with client, field and operational partners in a client focused organization
• Legal/Compliance experience preferred
• Bachelor’s degree required
Skills/Abilities
• Outstanding written, verbal, interpersonal and analytical skills
• Ability to manage processes and/or projects without supervision
• Deep knowledge of the mortgage originations industry and associated processes
• A firm understanding of industry standard regulatory requirements
• Ability to analyze complex issues and ensuring deliverables are met
• Ability to manage time, prioritize and plan accordingly
• Ability to manage key relationships with internal/external stakeholders
• Ability to negotiate and influence clients on key deliverables and timelines
DETAILS AT A GLANCE
JOB TITLE:Project Manager
JOB TYPE: Full-time
HOURS: Monday-Friday, 40 hours a week
LOCATION: REMOTE
START DATE: ASAP
SALARY: $40.00 to $47.00 per hour
DURATION: 3-4 Months
BNA RECRUITER: Phil Buell
HOW TO APPLY: Click on the apply button and send your resume to BNA. Please make sure to reference the job title in the subject line.
This role is a TEMPORARY position through BNA. You would be employed and paid by our company and working directly with our client.