Desktop Support Technician
Job Description
We are seeking a dedicated and skilled Desktop Support Technician to join our IT team. The successful candidate will be responsible for providing comprehensive support to end-users, both locally and remotely. This role includes a variety of tasks such as break-fix support, desk-side assistance, new system installations, and inventory/asset management. The Desktop Support Technician will also be tasked with troubleshooting and supporting all PC/Mac desktops, laptops, and mobile devices, ensuring they operate efficiently.
Primary Responsibilities:
Technical Support: Provide technical support for end-user PCs/Macs, workstations, hardware, software, peripherals, and printers.
Deployment: Deploy new PCs/Macs for end-users as part of lifecycle management, including hardware, software, and OS imaging.
Software/Hardware Upgrades: Support software and hardware refresh, upgrade, and configuration efforts, including Windows 10, Microsoft Office, and proprietary applications.
Task Management: Plan, prioritize, organize, and complete work to meet established SLAs, KPIs, and End User Compute objectives.
IMACs: Perform installs, moves, adds, and changes (IMACs) of hardware and software.
Asset Management: Maintain accurate documentation involved in asset tracking and deployments to ensure precise billing within the internal chargeback model.
System Performance: Provide technical support to ensure effective performance of hardware and software, and perform tasks to improve the efficiency, reliability, availability, and stability of the computing environment.
User Education: Educate end-users during the installation of new equipment or software.
Deployment Tools: Experience with Autopilot or MDT deployment tools.
Documentation: Maintain detailed documentation to ensure efficient and accurate department operations.
AV Support: Support AV systems and equipment for onsite and remote locations as needed.
VIP Support: Provide daily support for VIP/Executive level user base.
Remote Support: Assist in remotely supporting users at all company locations and potential work-from-home (WFH) locations.
Software Experience: Practical experience with O365, Bitlocker or encryption software, HDA Service Desk Software (or similar ITIL-compliant software), and Microsoft Teams support and operations.
Customer Service: Deliver outstanding customer service with a positive, can-do attitude.
Fast-Paced Environment: Ability to work efficiently in a fast-paced environment with frequent reprioritization.
Communication Skills: Good written and verbal communication skills, suitable for all levels of management and end-users.
Dell Support: Experience with Dell support.
Bilingual (Preferred): Bilingual candidates are preferred, but this is not required.
Additional Duties: Perform other duties as assigned.
Required Skills and Qualifications:
Strong technical skills in supporting and troubleshooting PCs, Macs, and related hardware/software.
Experience with Windows 10, Microsoft Office, and proprietary applications.
Practical knowledge of asset management, deployment tools (e.g., Autopilot, MDT), and encryption software (e.g., Bitlocker).
Familiarity with ITIL-compliant service desk software (e.g., HDA Service Desk Software).
Excellent customer service skills, team-oriented attitude, and the ability to thrive in a fast-paced environment.
Good written and communication skills with the ability to interact with all levels of management and end-users.
Ability to work onsite full-time and handle physical tasks related to IT equipment.
Preferred Skills:
Experience in supporting AV systems and VIP users.
Bilingual abilities are preferred but not required.
This is an excellent opportunity for a highly motivated individual to join a dynamic team and contribute to the success of our IT operations. If you meet the qualifications and are ready to take on this challenge, we encourage you to apply.
DETAILS AT A GLANCE
JOB TITLE: Desktop Support Technician
TIME COMMITMENT: Full-time
JOB TYPE: Temporary
Start Date: ASAP
Work Hours: Monday to Friday, 8:00 AM to 5:00 PM (8 hours per day)
Duration: 5 months with the possibility of extension
LOCATION: Dallas, TX
ASSOCIATED LOCATION: Onsite
SALARY: $20-$23 per hour
START DATE: ASAP
APPLICATION DEADLINE: ASAP
BNA RECRUITER: Kevin Culleton Jr.
HOW TO APPLY: Click on the apply button, fill out the form and upload your resume.
Please make sure to reference the job title and the BNA Recruiter Name.
This role is a TEMPORARY position through BNA. You would be employed and paid by our company and working directly with our client.