Help Desk Technician
Job Description
Job Overview:
We are seeking a motivated and customer-focused IT Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for employees experiencing technical issues. You will provide basic troubleshooting, support, and solutions to technical problems, ensuring that our IT infrastructure runs smoothly and efficiently.
Key Responsibilities:
Technical Support: Respond to and resolve technical issues and inquiries via phone, email, or in-person. Provide support for hardware, software, network, and other IT-related problems.
Issue Tracking: Log and track all incidents and requests in the help desk ticketing system, ensuring accurate documentation and timely resolution.
Troubleshooting: Diagnose and resolve technical issues, including software installations, hardware malfunctions, and network connectivity problems.
User Assistance: Assist users with password resets, account setups, and basic software and hardware training.
Equipment Setup: Assist with the setup, configuration, and deployment of computers, printers, and other peripheral devices.
Escalation: Identify and escalate more complex issues to higher-level IT staff when necessary, ensuring proper follow-up and resolution.
Documentation: Maintain detailed documentation of IT procedures, processes, and solutions to common problems for future reference.
Customer Service: Provide excellent customer service, maintaining a friendly and professional attitude while interacting with employees.
Basic Qualifications:
High school diploma or equivalent; an associate's degree in IT or a related field is a plus.
Basic understanding of computer hardware, software, and network systems.
Strong problem-solving skills and attention to detail.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Willingness to learn and adapt to new technologies and procedures.
Customer-oriented with a strong desire to help others.
Preferred Qualifications:
Experience with help desk ticketing systems.
Familiarity with Windows and/or Mac operating systems.
Basic knowledge of networking concepts (e.g., TCP/IP, DNS).
Certifications such as CompTIA A+ or ITIL Foundation are a plus.
Working Conditions:
Full-time position with standard office hours.
Potential for occasional evening or weekend work depending on IT needs.
May require lifting and moving of computer equipment.
This is an excellent opportunity for someone looking to start their career in IT with a growing company. If you have a passion for technology and helping others, we encourage you to apply.
DETAILS AT A GLANCE
JOB TITLE: Help Desk Technician
TIME COMMITMENT: Full-time
JOB TYPE: Temporary
Start Date: ASAP
Duration: 6 months with the possibility of extension
LOCATION: NYC
ASSOCIATED LOCATION: Onsite
SALARY: $20-$30 per hour
START DATE: ASAP
APPLICATION DEADLINE: ASAP
BNA RECRUITER: Kevin Culleton Jr.
HOW TO APPLY: Click on the apply button, fill out the form and upload your resume.
Please make sure to reference the job title and the BNA Recruiter Name.
This role is a TEMPORARY position through BNA. You would be employed and paid by our company and working directly with our client.